Effeuno FAQ's

Q1. What electricity supply is needed to run an Effeuno oven?

The Electric Power Supply required is 220 - 240 Volt 230/50-60 Hz

Q2. The U.S power supply is 120 Volt. How can I get a 220 - 240 Volt electricity supply in my home?

Most homes in the USA and Canada have 240V alternating current lines at the service entrance to the household as well as select locations within the home. A 240 Volt supply is used for energy-dependent machines like ovens, air conditioners, and car charging points. If you require a power outlet, we advise consulting a local electrician to see if this is feasible for you.

Q3. Can I use a step-up transformer?

No, a step-up transformer will not run the oven to its optimum capacity 

Q4. What plug is fitted to the Effeuno ovens?

We have fitted a U.S. standard power cable and NEMA 6-20P 15 amp plug to all Effeuno models available on our website
US Plug

Q5. The shipping seems expensive, why so much?

The Effeuno ovens are shipped on a skid/pallet to protect the oven during transit. We have experienced too many instances where careless courier drivers have caused damage to the ovens by mishandling them. Therefore, the shipping cost reflects the care taken in shipping the oven to you.

Q6. Can I collect the oven and myself so that I forgo the shipping charges?

Yes, you can collect the oven from our logistics center in Delaware, US if it is feasible for you. Please contact us, and we will send you a custom order and notify the warehouse of your arrival.

Q7. The price of the oven is high compared to prices in Europe, why is this?

The cost of the ovens is higher in the US because they have incurred shipping charges from Europe, along with custom and clearance duty fees to reach the US.

Q8. What is the warranty period for the oven?

There is a one-year warranty on the Effeuno ovens

Q9. How are the ovens repaired in the U.S if there was a problem?

We have all the spare parts available, and in the rare case of a malfunction, we can diagnose the fault over the phone. For warranty repairs, we will expedite the parts to you, and at our expense, a local engineer can be sourced to fit the part. After the warranty has expired, parts and engineering charges would need to be paid for.

Q10. I am live outside of the U.S can you ship internationally?

Yes, we can ship to most places worldwide. Please contact us for a shipping quote

Q11. What is the difference between a P134H and a P134HA/ P150 /P150HA?

The HA has a taller baking chamber that allows you to cook more than just pizza. From bread and cakes to chicken, it offers versatile cooking options Please see an existing customer review that highlights some of the P134HA uses

Q12. What size of Pizza can I cook in the oven?

The P134 series can cook one 34cm pizza (13 inches), while the P150 can cook one 50cm pizza (19.5 inches)

Q13. I want to purchase and deliver an oven to Canada. Will I require a customs broker?

Yes, you will require a broker to facilitate the clearance of goods through customs processes. You can supply your broker, or we recommend ClearIt Customs Broker. Open a ClearIt account here https://clearit.ca/ and get in touch with us for further details at store@blackrockgrill.us

Have any other questions?

Please get in Contact Here